AxelConnect Terms and Conditions

A. Axel Connect is the trading name for Excellence Chauffeurs Limited offices registered in the UK at 53 North Road, West Drayton, London UB7 9LD, with Company No. 5700894 and VAT No. 906 5660 19.

B. Any services provided by us to our customers are a binding contract and both parties are liable to abide by all the terms and conditions set out in this agreement.

C. All users are required to register before they can book any services from us, and are responsible to make sure that all details are accurate as Axel Connect or Excellence Chauffeurs Limited, do not accept any liability for incorrect details provided by you.

D. All prices quoted on the website are based on the information provided by you, and additional charge can be added if actual ride is modified or enhanced at customer’s request.

E. We will do every endeavour to provide our services with utmost professionalism and efficiency, but cannot guarantee for any delays or mishaps due to traffic, accidents, and technical or mechanical issues caused by unforeseen circumstances.

F. If you are paying by Debit or Credit cards, we will only hold the amount of actual reservation and your card will only be charged after the completion of your ride with the final fare if any different than the actual booking.

G. If PayPal is your preferred method of payment, then original booking amount will be charged straight away and any other additional charges after the completion of your ride will be invoiced to you via PayPal.

H. You will have a right to cancel any services booked with us for a full refund if it is done via our phone line at least 2 hours before the pick time or before the driver has set off for pick up.

I. As directed or hourly bookings will need at least 48 hours cancellation notice to avoid any charge for the whole booking duration.

J. If you have provided wrong booking details or failed to show at correct location or time, a full amount of the agreed booking will be charged to you.

K. All prices are inclusive of VAT and parking fees unless otherwise stated.

L. We will not charge you any waiting time for up to 45 minutes from the actual arrival of your flight or train. A waiting time will be added to final fare if you arrive after this time. We will also allow 15 minutes grace period for all other reservations, and after that a waiting charge shall be added to the fare.

M. Axel Connect or Excellence Chauffeurs Limited will not be liable for any loss or damage to your personal properties during the ride caused by a third party.

N. All drivers will adhere to traffic rules and regulations, and under no circumstances will they be persuaded to speed, break laws or jeopardise the safety of the occupants of the vehicle to get you quickly to your destination.

O. We have a strict policy of no smoking according to the UK law.

P. Consumption of food is not encouraged and use of alcoholic drinks is only permitted inside the vehicle without prior consent.

Q. We reserve the right to amend or change these terms at any time and users will be notified to accept them to continue to use our services.